Even a well implemented, stable system requires supporting.  Support is available in two flavours; reactive and proactive.

Reactive support is generally required when something 'goes wrong' this could be an internet outage, hardware failure or something more trivial.  Either way, Informal IT will be able to get you back to work quickly, with minimal fuss.

Proactive support allows for a system to be tweaked and maintained behind the scenes, it is the goal of Informal IT to spot and rectify potential problems well before the end user is aware anything is amiss.  A complete and ongoing pro-active maintenance schedule, including remote monitoring and systems development is available from Informal IT.

Every ongoing support contract is individually tailored for your needs and your requirements.  We do not have rigid structures to adhere to, nor do we have any '1st-line cannon fodder'.  Informal IT offer genuine support, genuine technical backup and a positive contribution, specifically for your needs, when you need it.

For more information regarding support contracts with Informal IT, Contact Us.